CoatCheck

Coat Check Module

The Coat Check module in Convention Master allows staff to check in and check out items (such as coats, bags, and props) for attendees. It supports multiple rooms, each with their own storage layout and rules. An optional webcam can be enabled and pointed at the counter to automatically capture photos of items during check-in, aiding in lost item retrieval.

Setting Up

Before using the Coat Check module: 1. **Create Coat Check Rooms** via the *Scheduling → Venue* menu (requires Schedule Admin access). 2. **Add Storage Locations** to each room using the Coat Check Admin interface. These locations act as shelves or bins and are used for labeling purposes only (not enforced). 3. **Configure Settings** for each room. This includes:

  - The number of tags to print during check-in
  - The printer pool to use
  - Whether to require item photos via webcam

Settings labeled “Event Wide” apply to the whole event, while others must be configured per room.

Permissions

There are two permission levels for Coat Check:

• Coat Check Staff - Can perform check-in and check-out, but cannot view any personally identifying information (PII), including real names—unless no fan name is provided.
• Coat Check Admin - Can access setup tools for locations and rooms. Admins can only assign storage locations to rooms that already exist in the *Venue* system. Room setup itself must be done by a *Schedule Admin*.

Check-In Process

1. Select **Coat Check** from the main menu.
2. If prompted, select the appropriate coat check room.
3. Use the search field or scan a badge to locate the attendee:
   • Supported search terms include: First name, Last name, Fan name, UID, or Ticket ID.
4. If the attendee has no active items, the check-in form will open automatically.
5. If the attendee has active check-ins, their items will be listed. Staff may add more items using the *Check In New* button.

If a webcam is enabled, a photo will be taken when the form is submitted.

Check-Out Process

1. Look up the attendee using any of the supported search methods.
2. All currently checked-in items will be displayed.
3. Click **Mark as Picked Up** for each item.
4. The system will log the timestamp and user who performed the check-out.

Photos (if captured at check-in) are displayed alongside items to assist with validation.

Creating Locations

• Coat Check Locations represent physical storage shelves or bins.
• The **Location Code** should be short and descriptive (e.g., `A1`, `TOPSHELF`, `LWR-BN`).
• These codes can be printed and affixed to shelves to help attendants track items.
• Location names are displayed to staff but are not visible to attendees.
• Capacity - Gives the attendant a rough idea of how many spaces are available in each location.

Note: No logic is enforced around location capacity; this system is intended to aid human organization, not limit it.

Settings

There are two types of settings:

• Room-Specific Settings (must be configured per room)
  1. Number of tags to print
  2. Printer pool selection
• Event-Wide Settings (apply globally)
  1. Default label templates
  2. Miscellaneous display or audit settings

Some settings may also impact behavior across other modules if integration is present.